The Montigo Delray 38" Full Load Square Direct Vent Gas Fireplace a full-featured gas fireplace that combines sleek contemporary styling with a compact footprint, making it an ideal choice for both new construction and retrofit installations with minimal impact on floor space. Designed for high efficiency and mobile home compatibility, this fireplace is ready to be customized with a selection of stunning logsets or contemporary scenes, allowing you to tailor the ambiance to your preference.
The DELRAY Square's innovative universal burner system offers flexibility, allowing seamless conversion from natural gas to propane and easy switching between traditional and contemporary burner media scenes without needing to change the burner system. Additional features include heat management, propane conversion kits, trim kits, and more, ensuring that the DELRAY Square meets all your heating and design needs. Plus, with the option to install combustible wood facing right down to the glass opening, this fireplace offers both style and practicality in any space.
Montigo Delray 38" Full Load Features
- Concealed universal burner.
- Manual hi-low flame control.
- Mobile home compatible.
- Multiple media options for unique customization.
- Optional trim kits.
The warranty includes a range of services and associated costs to ensure customer satisfaction. It covers the provision of warranty services directly at the customer's location, whether on-site or in-home. Additionally, the warranty encompasses the costs related to removing parts that require replacement and the installation of those replacement parts or entire units. Labor expenses for diagnosing potential issues with defective components are also covered, as are the initial installation costs and any labor involved in installing warranty replacement parts. This comprehensive approach aims to minimize inconvenience and ensure a seamless resolution for any covered issues.
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ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
