Valcourt VA16TR Black Masonry Trim Kit

Valcourt Limited Lifetime Warranty is exclusive to the original consumer purchaser, covering new, unaltered products. It applies to normal residential use, with exclusions for misuse, improper installation, and unauthorized parts. Damages like scratches and corrosion are not covered. Defective products may be returned for investigation, and if found faulty, repairs or replacements will be made. Labor costs are based on predetermined rates, and there's a one-time replacement limit. Please click the link below to learn more about the specific warranty conditions.

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ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT

If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com

CANCELLATIONS

We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.

RETURNS

Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items.  Please call us at (640) 500-4847 or email  info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement. 

REFUNDS

After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com