True North TN25C Wood Stove engineered for simplicity and performance, this advanced model integrates cutting-edge Electronic Combustion Assist and Passive Catalytic Technology, ensuring a seamless, bypass-free operation. Achieve superior efficiency and substantial savings with this clean-burning, eco-friendly solution. It is designed to provide robust heat output while saving substantial energy costs. With its sleek design and versatile installation options, the True North TN25C is the perfect addition to any modern home seeking a reliable and sustainable heating solution.
True North TN25C Features
- Up to 60,000 BTUs
- Complete with Cast Iron Door, Side Shields & Legs
- EPA 2020 certified and 76% optimum overall efficiency
- Air Wash System for Super Clean Ceramic Glass
- Electronic Combustion Assist
- Heavy Plate-Steel Top
What's Included with the TN25C
- True North TN25C wood burning stove
- Legs or Pedestal (based on selection)
Additional Accessories
True North offers a comprehensive warranty for our products to ensure customer satisfaction and peace of mind.
3 Years Parts (1 Year Labour):
- Firebox
- Castings
- Glass (thermal breakage only, not impact)
1 Year (Parts Only):
- Gaskets
- Paint (peeling)
- Bricks
- Baffle tubes
- Baffle manifold
- Ceramic fibre board
This warranty is extended solely to the original consumer purchaser and is non-transferable. The warranty applies to brand-new products that have not been altered, modified, or repaired since shipment from the factory and covers normal residential use only.
Click Here To View Full Manufacturer's Warranty
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
