Established in 2005, Touchstone Home Products has held a pioneering role in the design and manufacturing sector, operating from its headquarters in Exton, PA, USA. With an unwavering dedication to quality, the company specializes in crafting premium electric fireplaces, motorized TV lifts, and TV lift cabinets, seamlessly blending innovative design with top-notch functionality. Over the past 18 years, Touchstone has continually evolved, setting new standards for excellence and pushing the boundaries of comfort and entertainment through its cutting-edge products, all while maintaining a strong commitment to customer satisfaction and superior manufacturing practices.
Replacement or additional clear crystals for your Touchstone electric fireplace.
For fireplaces 72 inches in length or greater, we recommend two bags of crystals.
We offer FREE shipping on all products within the continental USA (lower 48 u.s. states)
Touchstone’s largest electric fireplaces are shipped via freight lift-gate service. Once you have placed your order, you will receive a confirmation email. It typically takes 1-2 business days to process and ship your order.
The delivery will be made to your curbside. Similar to most ground shipments, signature may not be required. Be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue. You are responsible for unpacking your Touchstone Product, disposing of packing material and placing/installing the product in your house.
We will send you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track the progress of your delivery. There is a 14 day window to voice any missing or damaged items. Please call us at 1-640 500-4847 and we would be happy to assist you.
Return Policy
Return Authorizations must be requested within 30 days of delivery. Fire Elements will not issue a Return Authorization if the request is received more than 30 days after delivery.