Montigo Phenom 38-Inch Full Load Direct Vent Gas Fireplace is a stunning addition to any home, featuring a striking landscape viewing area and a concealed ribbon burner that exudes luxury. The fireplace comes fully equipped with Montigo’s premium options, including a dramatic black porcelain liner and sparkling fire glass media that, along with LED uplighting, create a captivating and chic focal point. Its slim design allows for rock or tile installation over the firebox frame, providing a sleek, modern appearance that seamlessly transitions from fireplace to hearth.
Standard features of the P38DF include a concealed ribbon burner, a snap-lock door for easy access to the firebox, a flush screen barrier, and battery backup to ensure continuous operation during power outages. Built-in fans with speed control distribute 25,000 BTUs of heat efficiently throughout your space, enhancing comfort with radiant heat. The fireplace also comes with a full-function remote, allowing you to control the flame, thermostat, fan speed, and accent lighting from anywhere in the room for added convenience.
Montigo Phenom P38 Features
- 25,000 BTU concealed ribbon burner with multiple media options
- Black porcelain firebox liner
- Accent up-lighting
- Multi-speed fans
- Full-function remote control for flame modulation, thermostatic control, light on/off control, and fan speed control
- Battery backup for continuous operation during power outages
- Convertible to top or side flue vent
The warranty includes a range of services and associated costs to ensure customer satisfaction. It covers the provision of warranty services directly at the customer's location, whether on-site or in-home. Additionally, the warranty encompasses the costs related to removing parts that require replacement and the installation of those replacement parts or entire units. Labor expenses for diagnosing potential issues with defective components are also covered, as are the initial installation costs and any labor involved in installing warranty replacement parts. This comprehensive approach aims to minimize inconvenience and ensure a seamless resolution for any covered issues.
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ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
