The Majestic JADE32IN-B Jade 32-Inch Direct Vent Gas Fireplace is a beautiful and versatile option for enhancing any living space. It features stunning continuous flames and impressive LED lighting effects, designed to be the focal point of any room. The fireplace’s passive heating technology allows for easy mounting near a television, with optional Heat-Zone, Heat-Out, and SmartWall TV kits available for optimal heat management (sold separately). The IntelliFire Touch intermittent-pilot ignition system ensures safe and straightforward operation, with compatibility for the IntelliFire App providing added convenience.
Customization options include a choice of two front styles to complete the installation. The fireplace comes standard with bronze glass media, which can be upgraded if desired. For media changes, use two bags of glass for crushed glass, four bags for natural stones, or half a bag of stone when combining a log set and stones. For optimal safety and performance, only use media specifically designed for this fireplace model.
Majestic Jade 32-Inch Features
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Impressive Display - Continuous flames and interior glass illuminated by LED lights create an impressive display
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Direct Vent Design - Direct vent technology removes 100 percent of combustion exhaust and odor from your space and provides optimal heating potential
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Optional Heat Distribution - Compatible Heat-Zone, Heat-Out, and SmartWall kits allow for more heat dispersal control (sold separately)
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Intermittent Pilot Ignition - IntelliFire Touch system allows for safe and simple operation; Remote control compatible
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Remote Not Included - This unit does not include a remote; If ordering lights or fans, the IFT-RC400 remote must be ordered separately
Below you will find the link to the most updated Hearth & Home Technologies™ warranty information. This warranty may not align perfectly with the warranty associated with your product, as the warranty may have changed since your date of purchase. The warranty that shipped with your fireplace, insert or stove is the one that will be honored.
Click here to View Full Warranty Details
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
