The Majestic ECHEL36IN-C Echelon II 36-Inch Direct Vent Gas Fireplace offers a stunning fireplace solution for your living space. With active flames, impressive LED lighting effects, and numerous customization options, this fireplace is designed to be the centerpiece of any room. Its passive heating technology allows for easy installation alongside a television, and the optional Heat-Zone and Heat-Out features (sold separately) provide flexible heat management. The IntelliFire Touch system ensures safe and easy operation, while compatibility with the IntelliFire App and the included RC400 remote control adds convenience.
This fireplace can be tailored to suit your specific needs. Choose from four different front options for your installation. It comes with standard bronze glass media, which can be upgraded if preferred. When changing to crushed glass, use three bags; for natural stones, use two bags; and for a combination of log set and stones, use one bag of stone. To maintain safety and optimal performance, only use media intended for this fireplace.
Majestic Echelon II 36 Features
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Direct Vent Technology: removes any fumes or combustion exhaust efficiently and effectively from your home.
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IntelliFire Ignition System: Majestic's most advanced intermittent-pilot ignition system (IPI), making operating your appliance simple, smart, and safe.
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Battery Backup: This ensures you always have a reliable source of warmth, even with a winter power outage.
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LED Ember Bed Glow: adds brilliant LED sparkle to your hearth for an ambient glow with or without a fire-burning
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Limited Lifetime Warranty: the strongest in the industry and covers the most important aspects: firebox and heat exchanger
Below you will find the link to the most updated Hearth & Home Technologies™ warranty information. This warranty may not align perfectly with the warranty associated with your product, as the warranty may have changed since your date of purchase. The warranty that shipped with your fireplace, insert or stove is the one that will be honored.
Click here to View Full Warranty Details
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
