Buck Stove Model 384 Vent Free Gas Stove fireplace offers exceptional versatility and functionality for home installations. It features a new Ember Stove Base design with a glowing ember bed, complemented by Oak Style ceramic logs and Boston Buff brick panels for a realistic appearance. With a robust 33,000 BTU rating and a factory-installed blower system with a built-in thermostat, it efficiently circulates warm air throughout your home. The Millivolt style gas control system supports both L.P. and Natural Gas options and allows for optional remote control or wireless wall thermostat operation. The Model 384 is adaptable for freestanding use with Queen Anne legs or a pedestal, integration into various mantels or masonry fireplaces, and can be inserted into existing fireplaces with an optional trim kit. It's designed as a zero clearance unit, suitable for new constructions or remodeling projects, offering a cost-effective way to enjoy real flames without needing a chimney.
Features
- Realistic coal bed
- Ember Vision burner
- Zero-clearance appliance
- Approved for mobile home use
- Hybrid version of the 34 and 329B
- Your choice of natural gas or propane
- Can be inserted into existing fireplaces
This warranty applies to the new Buck Stove heating unit and covers both optional and standard accessories purchased at the same time, as long as it remains owned by the original purchaser, subject to the terms, limitations, and conditions outlined herein.
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically check our systems to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via phone call or e-mail with further information on how to proceed. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
If your order is in stock and we process the charges to the payment method you selected, it will ship within 1-3 business day (most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@fire-elements.com
CANCELLATIONS
We want you to be HAPPY! You can request a cancellation anytime during the order process, although fees may vary. If you request a cancellation prior to your order being packaged and shipped, you will be charged no restocking fees. Although, if you cancel your order after it has shipped, restocking fees may apply depending on the brand and circumstances. Contact us via phone at (640) 500-4847 or by email at info@fire-elements.com to learn more.
RETURNS
Returns are accepted within 30 days of the item being delivered. You must be in possession of the order items. Please call us at (640) 500-4847 or email info@fire-elements.com to register your return, receive an RMA (return merchandise authorization) number and further directions on how to complete the return. Please reach out to us if you have additional questions about returning your item.
DAMAGES
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@fire-elements.com with detailed description of which parts of the shipment is damaged. We will work with the manufacturer to get replacement parts sent as soon as possible. Please note we must be notified within 30 days of you receiving your order, otherwise you will have to go through the manufacturer’s warranty for replacement.
REFUNDS
After your returned item is received and processed, we will issue your refund within 1-3 business days, and you will be notified with an email once your order is refunded. If you don't receive the refund after 5 business days, please contact us at info@fire-elements.com
