We ensure prompt and efficient resolution of customer issues by empowering our customer service team to take ownership and find swift solutions.
Our Social Mission: Making a positive difference in children's lives in need. We promise to donate 1% of our earnings to non-profit charities dedicated to improving their well-being.
Our experienced professionals with industry expertise deliver unparalleled service. We understand your specific requirements and provide tailor-made solutions.
Whatever kind of product you’re looking to have installed, we’ve got someone who can help you out. We’ll do some searching and find you a professional we think you’ll be happy with. Simply let us know what area you’re in and what project you need completed, and we’ll get back to you with contact information for a local professional.
Fire Elements aims to create the premier destination for exceptional fire features that elevate the ambiance and warmth of your living spaces. We're here to do everything we can do to help you create a wonderful atmosphere in your home.
Fireplace looks great. it has a realistic flame and the features on the remote are nice. I like that I am able to control the speed of the flame and diming. Excellent fireplace overall and great service.
The design and color are beautiful, and with its large size, it look great in our backyard. Even the manner in which they packaged the product for shipping is outstanding. The simplicity of setup and hookup is well thought out. I can't recommend it enough!
It is awesome , love the color changes and the flames kind of look like real fire - more than other brands. Creates a nice ambiance. I agree with others that the alternative remote is better than the one that comes with it - more user friendly. I bought it because we thought we lost the original remote. Trim kit has no instructions and is tricky to put together, but very nice when you figure it out.
Quick shipping and great customer service.
We love how the fireplace looks in our family room; it's beautiful. The fireplace appears incredibly realistic thanks to the wood accents, rocks, crystals, and flames. We live in Southern California, so the installation in May prevented us from using it for heat, which is the only reason I gave it a 4-star rating. We are aware that it functions, but since we purchased a 1000 btu unit, we are unsure if the fireplace will sufficiently heat the entire space. Will publish a follow-up after we test it this winter. received numerous excellent reviews from friends and family.
We love how the fireplace looks in our family room; it's beautiful. The fireplace appears incredibly realistic thanks to the wood accents, rocks, crystals, and flames. We live in Southern California, so the installation in May prevented us from using it for heat, which is the only reason I gave it a 4-star rating. We are aware that it functions, but since we purchased a 1000 btu unit, we are unsure if the fireplace will sufficiently heat the entire space. Will publish a follow-up after we test it this winter. received numerous excellent reviews from friends and family.
I ordered an accessory for my MF Fire Nova 2, it was delivered within a week and it arrived without any damages or other issues. Definitely recommend!!
From the moment I reached out to them, their prompt and attentive communication set the tone for an exceptional experience.
The Matrix 1900 wood insert is outstanding, and its 36" width is ideal for our large living area. It is highly efficient, easy to use, and looks amazing.
Very satisfied with my purchase
Very pleased with the way I was treated. The sales agent who answered our call was extremely polite. He listened and quickly found the item we were interested in. He was able to answer our questions with confidence and accuracy. Patrick helped us confirm our purchase, we are excited to receive our electric fireplace.
Very good buying experience from them, i loved that they were quick to respond and went the extra mile to help us with our project and make sure we were fully satisfied with our purchase and the order process.
I purchased an Osburn Matrix 2000 wood stove and was delighted by the customer service. Very friendly and helpful. I had a small issue with the shipping, but Christian was quick to resolve my concern. Would definitely recommend!
A fantastic product with straightforward setup. Delivered by a freight company and received in excellent shape. Very pleased with the purchase, which provides an amazing ambiance in our bedroom!
This fireplace is pretty cool, it gives you that cozy, traditional wood burning fireplace vibe without the hastle of dealing with wood or gas. The LED lights and special effects make the flames look super realistic, also it is super easy to control with the smart system. Ive got to say, it is a fantastic choice for me, I highly recommend it.
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